Refund and Returns Policy

Refund Policy for KaetechPlugins

Last Updated: August 23, 2026

1. Introduction

At KaetechPlugins, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are issued, specifically tailored for digital product sales. 

2. Digital Product Refund Window

Due to the nature of digital products, we offer a 7-day money-back guarantee from the date of purchase. This applies to first-time purchases only. Renewals and upgrades are not eligible for this refund period. 

3. Conditions for Refund Eligibility

A refund will be considered under the following circumstances:

3.1. Technical Issues
The plugin is not functioning as described in the product documentation, and our support team is unable to resolve the issue within a reasonable timeframe. 

3.2. Product Not Delivered
You did not receive the plugin download or license key after successful payment.

3.3. Misleading Description
The product description was materially inaccurate or misrepresented.

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases: 

  • Change of Mind: You decided you no longer need the plugin after downloading and using it.
  • Compatibility Issues: The plugin is incompatible with your theme or other plugins, and the issue is not a documented bug (we will help with compatibility within reason).
  • Support Abuse: You misuse or abuse our support team.
  • License Violations: You violate the Terms and Conditions of use.
  • Third-Party Plugins: Issues caused by third-party plugins or custom code.
  • Multiple Licenses: Refunds are limited to one license per user; bulk purchases are subject to different terms.
  • Clearance/Sale Items: Products purchased during sales or clearance events are final sale.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email us at support@kaetechplugins.com with “Refund Request” in the subject line.
  2. Provide Details: Include your order number, license key, and a detailed explanation of the issue.
  3. Support Triage: Our team will attempt to resolve the issue first; we are committed to helping you.
  4. Decision: If the issue cannot be resolved and meets our refund criteria, your refund will be processed.

6. Refund Processing Timeline

  • Refund requests will be reviewed within 1-3 business days.
  • If approved, the refund will be processed within 5-10 business days.
  • The time for the refund to appear in your bank account depends on your financial institution. 

7. After Refund Processing

Please note that refunds are processed through our payment gateway. If you purchased via PayPal or Stripe, the refund will appear in your account as per their standard processing times.

8. EU and UK Right of Withdrawal

If you are located in the EU or UK, you have certain consumer rights. Please note that under EU Directive 2011/83 and UK consumer law, digital goods lose their right of withdrawal once the download process has begun or you have agreed to the start of the download. By purchasing from us, you explicitly consent to the download starting immediately, thereby losing your right of withdrawal. 

9. No Refund Policy on “Expiring Soon” and Lifetime Licenses

  • “Expiring Soon” Licenses: We do not offer refunds on licenses that are expiring within 30 days of purchase.
  • Lifetime Licenses: These are considered final sale and are non-refundable due to their nature.

10. Dispute Resolution

If you are unsatisfied with our refund decision, we encourage you to contact us to resolve the issue. We are committed to fair treatment and will work to find a mutually acceptable solution. 

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with a new effective date. 

12. Contact

For all refund inquiries, please contact us: